Request deletion of your Snafi Driver account and associated data

1. Submit a driver account deletion request

To request driver account deletion, open Menu and choose Request account deletion. You can follow the request status and its support ticket on the same page. You can cancel while the request is under review; signing in does not automatically cancel it. If you cannot sign in, email info@snafi.sa, state that you are requesting deletion of a driver account, and provide its mobile number with country code. Submitting the request starts a human review; it does not automatically delete the account or execute a financial transaction.

2. Account review and settlement of outstanding funds

Snafi reviews account ownership, active trips, entitlements, wallet funds, earnings, and pending payouts before carrying out deletion. Deletion cannot be completed during an active trip or before outstanding funds, wallet balances, and pending payouts are settled. The deletion request is separate from completing a trip or settling funds. Follow up with support on requirements for processing the request.

3. Data removed from use when deletion is completed

Once deletion is completed, access to the driver account stops, the display name is replaced with a deleted-account label, and the profile photo is removed from the account. Verification codes, the device notification token, current location, and its last update time are cleared. Temporary document field suggestions are also deleted. Removing the image file from storage may require a technical retry if the first cleanup attempt fails.

4. Records that may remain and retention periods

Related trip, photo, commission, wallet, transfer, and correspondence records may need to remain to settle obligations or complaints or preserve rights. Support can explain what can be deleted and what must remain in your case. Removing the app from a device does not delete the account.

Identity and registration documents, payout details and references, trip records and photos, ratings, and correspondence may remain, including account identifiers and the mobile number needed to link, review, and settle records. Replacing the display name does not remove those documents and records.

Retention needs depend on the file or record, its purpose, and related trips, settlements, complaints, and obligations. This policy does not specify one period for every record, and a deletion request does not immediately remove all records. Contact us about particular data, the reason and period for retaining it, or deleting data that is no longer required.

5. Verifying account ownership

For questions about your data, or to request access, correction, or deletion, contact support in the app or email info@snafi.sa. We may ask you to verify account ownership. Do not send support your verification code or sign-in credentials.

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