Terms and Conditions for Snafi

1. Acceptance of terms

By using Snafi, creating an account or placing a service request, you confirm that you have read, understood and accepted these terms. If you do not accept them, please do not use services that require an account.

2. Nature of the service

Snafi provides a technology platform for requesting vehicle transport and connecting customers with available service providers. Availability depends on your location, the requested tow truck type, the driver’s service area and local operating conditions.

3. Eligibility and account

You must have legal capacity and provide accurate, up-to-date information. You are responsible for protecting your mobile number and verification code and preventing unauthorized use of your account. Contact support if you suspect unauthorized access.

4. Placing a request

You must choose a suitable tow truck, accurately specify the pickup and destination, and provide the information needed to perform the service. You confirm that you own the vehicle or are legally authorized to arrange its transport and that it contains no prohibited or hazardous materials or undisclosed belongings.

5. Pricing

The app shows the total payable before you confirm a request. City and intercity prices depend on the approved pricing settings, tow truck type and road distance, subject to the minimum service charge. Customers and drivers must not change the displayed price outside the app’s approved channels.

6. Payments, wallet and coupons

Payments use the methods available in the app and approved payment providers. Wallet credit and coupons are subject to their terms, available balance and validity. Fraudulent use or duplication is prohibited. Snafi does not store full bank card details inside the app.

7. Waiting and no-shows

Waiting time starts when the driver records arrival. You receive 15 free minutes. Additional waiting packages require your approval and a separate payment. You can purchase up to two packages of 15 minutes each. If you do not attend or the service cannot proceed when time expires, the no-show policy displayed in the app applies.

8. Cancellation and refunds

The outcome of cancellation depends on the request stage, the driver’s arrival and whether service has started. Where possible, the app shows any fee or refund before you confirm cancellation. Refunds go to the payment method or wallet according to the payment method, payment provider’s policy and banking processing times.

9. Customer responsibilities during service

You or an authorized person must be present at pickup and delivery, provide safe access to the vehicle, remove personal belongings and follow reasonable safety instructions. Service may be refused if it breaches the law or endangers people, vehicles or property.

10. Ratings and communication

You may rate the service after completion. Ratings must be honest and free of abuse, threats or misleading information. Snafi may send operational notifications about your account, requests, payments and support that are necessary to provide the service.

11. Privacy and data

Account, location, request, payment and attachment data is processed as necessary to provide, protect and improve the service and comply with legal requirements. You may exercise your legal rights of access, correction and deletion under the Privacy Policy and applicable law.

12. Prohibited use

Fraud, fake requests, tampering with prices or payments, impersonation, unauthorized access and transporting a vehicle without authorization are prohibited. Accounts may be suspended or restricted for violations without prejudice to legal rights.

13. Liability

Snafi takes reasonable care to operate the platform and verify service providers under its procedures. These terms do not limit statutory consumer rights. Each party’s liability depends on its role, applicable law and the circumstances of each request. Report any service-related accident, damage or dispute to support immediately.

14. Changes to these terms

These terms may be updated as the service develops or legal requirements change. The updated version will appear in the app. If changes are material, you may be asked to accept them before continuing to use the services.

15. Governing law and contact

These terms are governed by the laws of Saudi Arabia. Disputes are subject to the competent Saudi authorities and courts under applicable jurisdiction rules. Contact the Snafi team through in-app support for any questions or complaints.

Vehicles and trip documentation

The app requires the vehicle plate when requesting a tow truck. You can save your vehicles to make future requests easier. Vehicle details must be accurate, and you must be authorized to request the vehicle’s transport.

The vehicle’s condition is documented with photos before loading, after loading and after unloading. You can view the available photos in trip tracking and in the details of your previous request. This documentation does not replace contacting support if there is damage or an objection.

Clarification on wallet use and rewards

When the wallet is available, you can use it to pay for a request in full, or pay part of it and complete the remaining amount with an available payment method. The app shows the amounts before confirmation. Transfers between customer wallets remain within Snafi.

Cashback and invitation offers are available when enabled and subject to the displayed offer terms. A request does not qualify for cashback when a discount coupon is used. Any eligible request reward is added after the request is completed and its price has been paid.

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