Request deletion of your Snafi account and associated data

1. Request deletion without installing the app

Email info@snafi.sa with the subject Snafi account deletion request. Include the mobile number linked to your account with its country code, and state that you are requesting deletion of your Snafi account and associated data. You do not need to reinstall the app or sign in to start a request by email.

Support may ask for appropriate proof of account ownership before carrying out the request to protect your data. Do not send a password, verification code, card number, or card security code. You can also use the same email address to ask about specific data or request deletion of data for which there is no longer a purpose or justification for retention.

2. Request deletion within the app

Open Snafi and sign in to your account, then open Menu to view the My account screen. Go to Request account deletion near the bottom of the page, then select Send request in the confirmation dialog.

The deletion request appears as under review with a request number. You can follow it up with support or cancel it from My Account before final deletion. Your account remains active during the review; signing in alone does not cancel the deletion request. Uninstalling the app alone does not delete your account.

3. Review and settlement of outstanding obligations

The Snafi team reviews your request, account ownership, and associated obligations before completing deletion. This may require settling your wallet balance, completing or canceling an active service request, and waiting for the outcome of pending payments, top-ups, refunds, rewards, or other settlements.

Submitting a deletion request does not cancel a transport request or financial transaction, or erase a wallet balance. You can follow up with support about the deletion request and any settlement requirements. A deletion request cannot be canceled after final deletion has been completed.

4. Data deleted or removed from use

Once deletion is completed, access to the account stops, the name is replaced with a deleted-user label, and the profile photo and reusable saved vehicles are removed. Verification codes, phone-number change data, and the device notification token are cleared from the account.

The deletion request covers the account and associated data, subject to records that need to be retained for the reasons below. Requests to delete additional data are reviewed by support according to the data type and the purpose of retention.

5. Records that may remain and why

Account deletion does not immediately erase every transaction record. Service requests, payments, refunds, wallet transactions, transfers, and related correspondence may be retained, including vehicle information and trip documentation photos stored in a request's history, account identifiers, and the mobile number needed to link and settle records, protect rights, or meet legal requirements.

There is no single retention period for every record; retention depends on the data type and purpose, the status of settlements and complaints, and legal requirements. Email info@snafi.sa to ask about the records linked to your account, the reasons for and duration of their retention, or destruction of data for which there is no longer a retention purpose or justification. See the Privacy Policy for more details.

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